Customer feedback analysis for product teams
Turn customer feedback into product decisions.
FeedbackLens reads your unstructured feedback and returns the themes inside it — each one with supporting customer evidence, a severity rating, and a recommended product action. No more spreadsheets of quotes nobody reads.
What you get from every analysis
Discover Patterns
Group hundreds of raw comments into a short list of distinct themes, with the number of mentions behind each one.
Prioritize Problems
Every theme carries a sentiment and a low, medium or high severity rating so you know what to fix first.
Act with Evidence
Each finding cites the customer quotes it came from, plus a recommended product action you can take into planning.
How it works
- Step 1
Paste your feedback
Drop in survey verbatims, support tickets, review exports or interview notes. Plain text is enough.
- Step 2
FeedbackLens analyses it
Themes are extracted, quotes are matched back to the source text, and severity is scored.
- Step 3
Share the decisions
Review an executive summary and per-theme actions, then save it to history for your next planning cycle.