Executive summary
210 feedback items · 2 themes · Jun 11, 2026
NegativeHigh severity
Mobile usability complaints are concentrated on approvals and table overflow.
Overall sentiment
negative
Highest severity
high
Themes identified
2
Themes
Mobile usability
11 mentions
NegativeHigh severity
Approval workflows are commonly performed away from a desk, but tables overflow on small screens and actions are unreachable.
Supporting evidence
The mobile view is unusable. Tables overflow and I cannot approve requests from my phone.
Recommended action
Prioritise a responsive approvals view: card layout under 768px with a single primary action per row.
Notification noise
7 mentions
MixedMedium severity
Users value alerts but receive duplicates across email and in-app, leading several teams to mute channels entirely.
Supporting evidence
I get the same alert three times. I turned notifications off, which defeats the point.
Recommended action
Add per-channel notification preferences with digest batching.
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