| Q3 NPS verbatims — EnterpriseExport reliability and mobile approvals dominate enterprise complaints, while support quality remains the strongest positive signal. | Export reliability and mobile approvals dominate enterprise complaints, while support quality remains the strongest positive signal. | 5 | Negative | Jul 28, 2026 | View |
| Support tickets — JulySearch latency is the top driver of ticket volume, followed by duplicate notifications across channels. | Search latency is the top driver of ticket volume, followed by duplicate notifications across channels. | 3 | Mixed | Jul 14, 2026 | View |
| Onboarding interviews — SMB cohortSelf-serve teams stall at data model setup; guided onboarding is the highest-leverage fix for activation. | Self-serve teams stall at data model setup; guided onboarding is the highest-leverage fix for activation. | 3 | Mixed | Jun 30, 2026 | View |
| App store reviews — mobileMobile usability complaints are concentrated on approvals and table overflow. | Mobile usability complaints are concentrated on approvals and table overflow. | 2 | Negative | Jun 11, 2026 | View |
| Renewal call notes — Q2Pricing transparency is the leading churn risk; support quality is offsetting it in most accounts. | Pricing transparency is the leading churn risk; support quality is offsetting it in most accounts. | 2 | Mixed | May 19, 2026 | View |