74 feedback items · 3 themes · Jul 14, 2026
Search latency is the top driver of ticket volume, followed by duplicate notifications across channels.
Overall sentiment
mixed
Highest severity
high
Themes identified
3
Themes
18 mentions
Query latency grows sharply past a few thousand records, making search unusable as the primary navigation path.
Supporting evidence
Search is slow once you pass a few thousand records — takes 8-10 seconds to return.
Recommended action
Add an indexed search service and return partial results within 300ms.
7 mentions
Users value alerts but receive duplicates across email and in-app, leading several teams to mute channels entirely.
Supporting evidence
I get the same alert three times. I turned notifications off, which defeats the point.
Recommended action
Add per-channel notification preferences with digest batching.
5 mentions
Requests cluster around a small set of tools; most customers are working around gaps with manual CSV transfers.
Supporting evidence
We export weekly and paste into our warehouse. A native connector would save hours.
Recommended action
Scope a warehouse connector before expanding the long tail of integrations.
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