41 feedback items · 3 themes · Jun 30, 2026
Self-serve teams stall at data model setup; guided onboarding is the highest-leverage fix for activation.
Overall sentiment
mixed
Highest severity
medium
Themes identified
3
Themes
9 mentions
New teams describe a multi-week ramp with no guided setup. Documentation assumes prior familiarity with the data model.
Supporting evidence
Onboarding took our team three weeks. There is no guided setup.
The docs assume you already know the data model.
Recommended action
Ship a five-step guided setup checklist with sample data, and rewrite the first docs page around concepts rather than fields.
6 mentions
Support is a recurring bright spot. Customers cite fast response times and answers that resolve the issue on first contact.
Supporting evidence
Support has been genuinely excellent. Two-hour response times, real answers.
Recommended action
Use support transcripts as a source for the docs rewrite, and highlight response-time SLAs in renewal conversations.
11 mentions
Approval workflows are commonly performed away from a desk, but tables overflow on small screens and actions are unreachable.
Supporting evidence
The mobile view is unusable. Tables overflow and I cannot approve requests from my phone.
Recommended action
Prioritise a responsive approvals view: card layout under 768px with a single primary action per row.
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