128 feedback items · 5 themes · Jul 28, 2026
Export reliability and mobile approvals dominate enterprise complaints, while support quality remains the strongest positive signal.
Overall sentiment
negative
Highest severity
high
Themes identified
5
Themes
14 mentions
Customers with larger datasets consistently hit failures when exporting, which blocks downstream reporting workflows they depend on weekly.
Supporting evidence
Exporting to CSV fails every time my dataset is over 10k rows.
I had to split the report into four exports to get anything out.
Recommended action
Move exports to an async job queue with email delivery, and add a progress state for datasets above 5k rows.
9 mentions
New teams describe a multi-week ramp with no guided setup. Documentation assumes prior familiarity with the data model.
Supporting evidence
Onboarding took our team three weeks. There is no guided setup.
The docs assume you already know the data model.
Recommended action
Ship a five-step guided setup checklist with sample data, and rewrite the first docs page around concepts rather than fields.
6 mentions
Support is a recurring bright spot. Customers cite fast response times and answers that resolve the issue on first contact.
Supporting evidence
Support has been genuinely excellent. Two-hour response times, real answers.
Recommended action
Use support transcripts as a source for the docs rewrite, and highlight response-time SLAs in renewal conversations.
11 mentions
Approval workflows are commonly performed away from a desk, but tables overflow on small screens and actions are unreachable.
Supporting evidence
The mobile view is unusable. Tables overflow and I cannot approve requests from my phone.
Recommended action
Prioritise a responsive approvals view: card layout under 768px with a single primary action per row.
4 mentions
Unannounced renewal increases are triggering competitive evaluations, particularly among procurement stakeholders.
Supporting evidence
Pricing jumped 40% at renewal with no warning. We are evaluating alternatives.
Recommended action
Introduce a 90-day renewal notice with a clear change summary, and cap year-over-year increases for multi-year accounts.
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